Customer Service Representatives in Massachusetts
The median customer service representative in Massachusetts earns $49,120 a year and keeps $39,412 of it — $3,284 a month.
Take-home pay, Massachusetts
$39,412
from $49,120 gross · $1,516 every two weeks · 19.8% effective tax rate
Gross median from U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 state estimates, May 2025 estimates (source file). Tax computed here from IRS Rev. Proc. 2025-32 and Massachusetts revenue department tables. Single filer, 2026 tax year, annual liability rather than paycheck withholding.
By filing status
Filing status changes the standard deduction and the bracket widths, so the same salary yields a different answer.
| Filing status | Federal tax | State tax | Take-home |
|---|---|---|---|
| Single | $3,714 | $2,236 | $39,412 |
| Married filing jointly | $1,692 | $2,016 | $41,654 |
| Head of household | $2,642 | $2,236 | $40,484 |
Every state, ranked by what you keep
Gross pay and take-home pay do not rank the same way. A state can pay less and still leave you with more.
| # | State | Median salary | Take-home | Tax rate |
|---|---|---|---|---|
| 1 | Washington | $50,330 | $42,620 | 15% |
| 2 | California | $49,560 | $40,988 | 17% |
| 3 | New Hampshire | $47,300 | $40,186 | 15% |
| 4 | Minnesota | $48,800 | $39,596 | 19% |
| 5 | Connecticut | $48,090 | $39,581 | 18% |
| 6 | New Jersey | $47,740 | $39,449 | 17% |
| 7 | Massachusetts | $49,120 | $39,412 | 20% |
| 8 | Rhode Island | $47,550 | $39,220 | 18% |
| 9 | District of Columbia | $48,250 | $39,220 | 19% |
| 10 | Vermont | $47,500 | $39,192 | 17% |
| 11 | Colorado | $47,540 | $38,995 | 18% |
| 12 | Delaware | $48,190 | $38,903 | 19% |
| 13 | New York | $48,000 | $38,753 | 19% |
| 14 | Wisconsin | $46,970 | $38,635 | 18% |
| 15 | Alaska | $45,150 | $38,458 | 15% |
| 16 | Ohio | $45,610 | $38,356 | 16% |
| 17 | Arizona | $45,690 | $38,152 | 16% |
| 18 | Iowa | $46,090 | $38,114 | 17% |
| 19 | North Dakota | $44,670 | $38,072 | 15% |
| 20 | Maine | $47,160 | $38,071 | 19% |
| 21 | Montana | $45,290 | $37,199 | 18% |
| 22 | Hawaii | $45,650 | $37,148 | 19% |
| 23 | Illinois | $46,130 | $37,107 | 20% |
| 24 | Oregon | $47,450 | $36,991 | 22% |
| 25 | Pennsylvania | $44,630 | $36,670 | 18% |
| 26 | Tennessee | $42,830 | $36,594 | 15% |
| 27 | Missouri | $44,190 | $36,547 | 17% |
| 28 | Nebraska | $43,940 | $36,366 | 17% |
| 29 | Wyoming | $42,340 | $36,200 | 15% |
| 30 | Michigan | $43,950 | $35,877 | 18% |
| 31 | Utah | $43,140 | $35,868 | 17% |
| 32 | Indiana | $43,140 | $35,600 | 17% |
| 33 | Idaho | $43,200 | $35,455 | 18% |
| 34 | Maryland | $42,830 | $34,923 | 18% |
| 35 | Virginia | $42,730 | $34,871 | 18% |
| 36 | South Dakota | $40,650 | $34,842 | 14% |
| 37 | Nevada | $40,560 | $34,770 | 14% |
| 38 | Florida | $40,440 | $34,674 | 14% |
| 39 | Texas | $40,420 | $34,657 | 14% |
| 40 | North Carolina | $40,240 | $33,416 | 17% |
| 41 | Kansas | $40,320 | $33,127 | 18% |
| 42 | South Carolina | $38,860 | $32,929 | 15% |
| 43 | New Mexico | $39,030 | $32,830 | 16% |
| 44 | Georgia | $39,630 | $32,794 | 17% |
| 45 | West Virginia | $38,430 | $32,065 | 17% |
| 46 | Kentucky | $38,700 | $32,039 | 17% |
| 47 | Oklahoma | $38,650 | $31,978 | 17% |
| 48 | Arkansas | $37,840 | $31,672 | 16% |
| 49 | Louisiana | $37,330 | $31,441 | 16% |
| 50 | Alabama | $38,400 | $31,379 | 18% |
| 51 | Mississippi | $36,380 | $30,688 | 16% |
Customer Service Representatives in Massachusetts: questions
What is the average customer service representatives salary in Massachusetts?›
The median is $49,120 a year, about $23.61 an hour, according to the Bureau of Labor Statistics May 2025 estimates. Median means half of customer service representatives in Massachusetts earn more and half earn less.
What is the take-home pay on $49,120 in Massachusetts?›
About $39,412 a year — $3,284 a month, or $1,516 every two weeks — for a single filer in the 2026 tax year, after $3,714 federal income tax, $3,758 in Social Security and Medicare, and $2,236 Massachusetts income tax.
Do customer service representatives earn more in Massachusetts than elsewhere?›
Yes. At $49,120, Massachusetts pays $4,930 above the $44,190 median across all states, ranking 3 of 51 on gross pay. On take-home pay after tax it ranks 7.
Where do customer service representatives keep the most money?›
Ranked by take-home rather than gross, the best-paying states for this occupation are Washington ($42,620), California ($40,988), New Hampshire ($40,186). Gross pay and take-home pay do not rank the same way, because state income tax varies from nothing to over 10%.
What is the effective tax rate on $49,120 in Massachusetts?›
19.8% of gross pay, combining federal income tax, Social Security, Medicare and state income tax. The marginal rate — what you would pay on the next dollar earned — is 24.6%.